You can contact us via email [email protected] and we will resolve your issue asap.Your satisfaction is important to us, Michael, and we will do our best to improve a current system.

However, during the course of the complaint, the player had received his winnings. We had confirmed the resolution of the issue and marked the complaint as 'resolved' in our system.

We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.

The casino had requested additional documentation for account verification, which the player had provided. Following this, the casino had processed the refund of the player's winnings. The player had confirmed receipt of the refund, and we had marked the complaint as resolved.

The player from Greece claimed his bonus winnings were not supposed to be reduced as he received incorrect information from the casino support but the information in the casino's T&Cs was correct.

Upon reaching the next level in the VIP Program I didn't receive the rewards, you may wonder why, huh?

The player from the site United Kingdom had had an issue with a delayed withdrawal process of his €900 winnings from an online casino. His account had been suspended, and despite having provided the requested bank details, the casino had not transferred his winnings.

Despite having provided several approved documents, the player had struggled to obtain the specific document requested by the casino. After our intervention, the player's account had been successfully verified by the casino.

paid in for the 6th time today. again only empty spins. 3 free spins with actually zero win. Play n Go does not work in Austria.

Из минусов – бонус для новых клиентов до гроба первое дополнение мог бы быть как и превыше.

The player from Germany is experiencing difficulties cashing out from the casino. The casino responded and provided evidence that the withdrawal had since been made successfully.

The user satisfaction feedback of PinoCasino shared by 28 users has resulted in a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are.

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.